Have you seen our BIG RED TRUCKS?  Let’s just say you won’t miss them working in your neighborhood!  We spoke with many of our customers and asked them “what you are looking for in a service company?”  We listened not only to your praise about past service, but also your frustrations and disappointments.  These were your homes we were being invited into and we wanted to know what you expected. Based on your input we have made changes in what we offer, and how we do business.  We are specializing in providing superior customer service.  We are committed to being the absolute best in the industry by providing the SERVICE people are demanding. 

Every time you call us you will get:

• Phones answered by a real, live person 24/7.  No machines or pagers.
• Same Day,Next Day,and Emergency Service. We have trucks covering the entire Olympia metropolitan area and are ready when you need us.
• Guaranteed arrival time or your repair is FREE!
• Only licensed,highly trained,experienced technicians ready to work!
• Our fully stocked “Warehouse on Wheels” ready to handle the job, the 1st time.  If we don’t have it, you will no longer pay unprepared workers to drive around looking for parts.
• Our technicians are polite, professional,neat,clean, and must pass on-going drug testing and a criminal background check for the safety of you and your family.
• Our technicians are uniformed for your safety,wear shoe covers to protect your floors,don’t smoke, don’t swear,don’t stink, and will treat you like a king and your home like a castle.
• We give you a “Straight Forward Price” for our services.  We do not give estimates. The Webster Dictionary defines an “estimate” as a guess on what a project might cost. We have the experience to give an exact price on the spot, before we start the work. Never again will you receive an invoice higher than what you expected. We will thoroughly evaluate what is needed, present your options, and allow you to make the choice.
• The areas best warranty of Three full years on all repairs we do. Don’t pay twice for the same job.
• We back all this with the areas only 100% Satisfaction Guarantee. If not, you don’t pay!

 Mister Sparky is a locally owned and operated company right here in South Puget Sound!

Our customers' time is our #1 priority.

We fix the problem right the first time and provide our customers with a 100% satisfaction GUARANTEE.

We do it with convenience, courteousness, competence, cleanliness and character.

1. Time- First and foremost we respect our customers' time. No questions asked.
2. Integrity- We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We keep our promises.
3. Respect for the Law- We adhere to all laws, regulations and ordinances that pertain to the electrical industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
4. Excellence- We design, install, service and repair electrical systems and parts in strict accordance with the highest industry standards.
5. Safety & Reputation- We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of the Mister Sparky brand.
6. Teamwork- We support each member of the team to strengthen the brand and build successful long-term relationships.
7. Service- We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
8. Respect for Others- We treat our customers, fellow employees and other industry professionals with the utmost respect.
9. Privacy- We show the greatest respect for the sanctity of our customers' homes and their privacy.
10. Competition - We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the Mister Sparky brand.